TL;DR:
- Schedule smart. Book your precheck at least two days before recording—ideally at the same time of day for consistent lighting.
- Precheck matters. Close unessential apps and tabs, run a speed test, and let us tame your camera, audio, and lighting before the real thing.
- Come prepared. Deck finalized, demos working, distractions handled. We’re recording live. “Fixing it in post” breaks our hearts.
- Stay connected. Don’t leave before uploads finish, or your footage could vanish into the void.
- Feedback lives in Frame.io. First cut, final cut—comment there, approve there. Email is where feedback goes to die.
- Final deliverables. You’ll get MP4s, closed captions, and a thumbnail—polished and ready to share.
Production process
Legend has it, a presenter once began a session without reading our guides. Their Wi-Fi became self-aware and refused to cooperate. Their microphone picked up only the sound of an enthusiastic leaf blower. By the end, everyone agreed it was less a recording and more a performance art piece about chaos.
We wrote this guide so that doesn’t happen to you. Our goal: keep things smooth, fun, and blissfully free of feral technology. So, follow these steps, and your production will look polished, sound great, and avoid being mistaken for experimental theater.
Step 1: Scheduling
Our producers will send you two scheduling links. You need to schedule both:
- Precheck session. We test your audio, video, and lighting until they behave like trained show ponies. The whole process takes about 15–30 minutes, depending on the number of presenters.
- Recording session. We capture your camera footage, demos, and presentation (interpretive dance optional but not discouraged). Length depends on the target running time of the final production.
Book your precheck at least two days before your recording. Choose a time of day when you’re at your best: alert, caffeinated, and unlikely to be interrupted by a garbage truck. Keep both sessions around the same time for consistent lighting and avoid times when bright light is streaming through Windows behind or beside you.
You’ll receive two Microsoft Teams invites, one for each session. You won’t join those meetings in Teams. We’ll update the invites with links to our virtual studio, which captures uncompressed audio and video straight to your computer, then uploads them afterwards. The result: footage so crisp and glitch-fee you could be in a shampoo commercial.
Step 2: Precheck session
Before your precheck, please:
- Fully update Windows devices. Windows Update doing its thing while we’re trying to record camera footage on your device is a non-starter. Avoid any nasty surprises by making sure your device is updated ahead of time (or pause updates).
- Run an internet speed test. Screenshot the results and optionally share them with your producer. Speeds above 10 Mbps are ideal. Anything slower and your Wi-Fi might start developing hobbies.
- Close unnecessary apps and tabs. Yes, even Microsoft Teams and Outlook. They steal resources from our studio and turn smooth video into a jittery slideshow.
During precheck we’ll:
- Test your camera, lighting, and audio.
- Peek at your demo setup.
- Walk you through a dry run so recording day doesn’t feel like a pop quiz.
This is the time to fix issues, ask questions, and get comfortable before the real deal.
Step 3: Recording session
Come prepared. That means:
- Your deck is finalized and Brand approved.
- Your demo environments or recordings are ready.
- Your kids are fully dressed and locked out of the game console.
- Unessential apps and tabs are closed (force quit Teams).
We’re recording live, and swapping things later slows delivery.
Here’s what we capture (in 1080p, depending on your camera):
- One recording per presenter’s camera, up to four.
- One recording containing demos and presentations.
When we’re done, avoid the temptation to jump out of the studio until we have all your footage. You’ll know, because we’ll tell you. Walking away mid-upload is like forgetting bread in the toaster: You’re left with nothing. However, unlike the toast, there is hope. If you happen to disconnect before your upload finishes, reopen the same browser and go to our upload page. The upload might complete automatically.
Step 4: Postproduction
This is the easy bit. About two business days after recording, depending on our SLA, you’ll receive an email with a link to your video in Frame.io. (Because nobody likes watching themselves, high-speed playback is an option to get through it quicker.) Here’s the process:
- First cut. Watch, leave comments directly in Frame.io, and if you’re happy, mark it Approved and reply to the email thread. Done.
- Final cut. In addition to addressing your notes, the final cut adds any graphics, lower thirds, and other elements that the event requires. Most times, we’ve done our job well, and you approve the final cut. The other times? A pixel loses its wings and drops to the floor.
Please DO NOT send feedback by email. Our editors live in Frame.io (figuratively, though some look suspiciously like they might) and won’t see stray notes elsewhere. Keeping comments in one place means clarity, speed, and fewer stray pixels dropped on the ground.
Once approved, we’ll add thumbnails, captions, and stage your video for release.
Step 5: Final deliverables
For each approved video, you’ll receive:
- An MP4 video file
- Closed caption files (SRT, TTML, VTT, and TXT)
- A thumbnail image
And that’s it. Follow these steps to turn preparation into recording brilliance. You’ve got this!
